Terms and Policies

Subscription and Membership Terms:

By Signing up or subscribing to Home Dine website and mailing list you provide Home Dine consent to use your contact details for providing you the service and to be used by Home Dine and Associate partners to send you updates on your order. Home Dine and its partner may also send details regarding any updates, offers, campaign from time to time.

Shipping and Delivery Terms and Condition:

  • Currently we deliver only in Pune. Shipping will be done by Home Dine delivery staff or the local channel partner.

  • Deliveries are done between 3pm to 7 pm on the same day for orders placed before 11 am. Orders placed after 11 am will delivered next day between 3pm to 7 pm.

  • Party orders will be delivered based on the agreed time and day. 

  • Special orders or post dated orders will be delivered between 3pm to 7 pm on agreed date of delivery.

Cancellation, Refund and Return Policy:

  • As the special meal boxes are customized for your needs, special orders are not eligible for cancellations and refund.

  • Party orders placed 24 hours before delivery cannot be cancelled and are not eligible for refund.

  • Party order cancellations 48 hrs before delivery is fully refundable. Order between 48 hrs and 24 hrs will attract 50% cancellation charges.

  • Unfortunately we do not have a return policy. ​On facing any issue with the quality of the raw material upon delivery, we will put all our efforts to replace in full or on request can be refunded.

  • Unfortunately we will not be able to issue a refund once a meal has been cooked.